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Hospitality Training

"Mastering Hospitality Excellence: Elevate Your Team's Skills with Our Premier Training Program"


At Mount Protocol we offer comprehensive hospitality training services designed to elevate your team's skills and deliver exceptional guest experiences. Our training programs are tailored to meet the unique needs of the hospitality industry, focusing on areas such as customer service, professionalism, communication, and cultural awareness.

With our hospitality training, your staff will gain the knowledge and tools to provide top-notch service to your valued guests. We emphasize the importance of creating a warm and welcoming atmosphere, understanding guest preferences, and anticipating their needs. From front-line employees to management, our training programs cater to individuals at all levels, ensuring a cohesive and exceptional service culture throughout your organization.

Our experienced trainers bring a wealth of expertise in hospitality, etiquette, and protocol, and deliver engaging and interactive sessions that combine theory with practical exercises. We cover a range of topics, including effective communication, problem-solving, conflict resolution, cultural sensitivity, and personal grooming and presentation. By focusing on these areas, we empower your staff to exceed guest expectations and leave a lasting positive impression.

Whether you operate a hotel, restaurant, event venue, or any other hospitality establishment, our training services can be customized to align with your specific goals and objectives. We understand that each organization is unique, and we work closely with you to develop a tailored program that addresses your specific needs and challenges.

Investing in hospitality training is an investment in your business's success. By providing your staff with the necessary skills and knowledge, you can create a competitive edge, build customer loyalty, and enhance your reputation in the industry.

Contact us today to learn more about our hospitality training services and how we can support your business in achieving excellence in guest service and satisfaction.


Catering and cocktail reception

Event Management

restaurant and catering staff: fine dining servers, sommeliers, and banquet personnel who serve vip clients and handle vip events.

Private jet personnel

VIP personnel

airline and airport staff: cabin crew, ground staff, and airport personnel responsible for providing exceptional service to vip passengers.

Luxury Concierge


hotel and resort staff: front desk personnel, concierge, guest relations, and housekeeping staff who interact directly with vip guests.

VIP hospitality employees

VIP hospitality trainings are beneficial for a wide range of individuals and professionals, including:

  • Event Planners and Organizers: Professionals involved in organizing high-profile events, conferences, and meetings where VIP guests are expected to attend.
  • Executive Assistants and Personal Assistants: Professionals supporting high-level executives or prominent individuals who require a thorough understanding of VIP hospitality.
  • Tourism and Destination Management Professionals: Individuals involved in promoting and managing luxury tourism destinations, luxury hotels, and high-end travel experiences.
  • Diplomatic and Government Personnel: Officials and staff members involved in hosting and managing diplomatic and official events where VIP protocols and hospitality are crucial.
  • Customer Service Professionals: Individuals in customer service roles across various industries who want to enhance their skills in providing exceptional service to VIP clients.
  • Personal Stylists and Image Consultants: Professionals who work with VIP individuals to enhance their personal image, style, and etiquette.
  • Entrepreneurs and Business Owners: Individuals running businesses that cater to VIP clients and require a deep understanding of VIP hospitality and protocols

Before Your Session...

Please fill out the form below to help guide your coaching session.


Workbook , PDF , PowerPoint Presentation & Briefing

Accredited Certificate for future references

Certified training